Below are guidelines that should be followed to ensure that you receive effective support for your affected products:.Please contact your Account Manager or Customer Service regarding pricing for warranty coverage during the end-of-life period so that we can support you through the end-of-life transition period. Customers will need to ensure that they have a current active original manufacturer’s warranty or extended warranty contract with Visioneer.We will provide spares and replacement parts in accordance with our Return Materials Authorization (RMA) process. For registered customers with warranty support, spares or replacement parts for hardware (per Visioneer Warranty Policy) will be available for a period of 5 years from the End-of-Sale date.For registered customers with warranty support, access to Visioneer’s Xerox Scanners Technical Support will be for a period of 5 years from the End-of-Sale date.We cannot guarantee that a product will be available through the full End-of-Sale notification period. If a customer has registered a product entering its End-of-Sale notification period at, they will receive written notification of the future End-of-Sale date with the reason of the discontinuance decision and, if available, a recommended replacement product.There will also be a notice of the product availability status and direction to any applicable replacement product on the product web page.
This notice will appear on the Xerox Scanners site at.
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